Time to be Silent
In view of the total lockdown in Europe of the hospitality, events, arts, the entire tourism industry and many more are condemned to sit around and it is costing countless people their existence. You have to either shout out loud or stay silent!
Probably the most tolerant people work in the hotel and catering industry and politics, religion, opinions are accepted but not evaluated. They are discussed but without the approach or the intention to lecture, condemn or even defame others. Respect for others and their opinions is something that has always distinguished us. We should continue like this!
Now an industry has come to a stillstand that has employed over 100 million people worldwide. The reasons - the measures that governments have taken - are no longer objectively discussed so that people who express their opinion are immediately sorted into categories. Criticism is not only undesirable but leads to sometimes unbelievable reactions and comments that show a division in society that we have not seen for a long time. Respect and tolerance have disappeared, replaced by attacks, defamation and often the cheapest polemics. When it comes to some comments on social media, I often think that it can only be computer generated, the comments are so stupid and flat. Unfortunately I know some of the people personally and can't blame any computer.
We want to talk about service on our website. Service is something positive. Hotels, restaurants, concerts, events are an important part of our life. This part is currently banned in Europe. That is why we cannot and do not want to write much. There is nothing to report. How some travel magazines can still choose the hotel or cruise ship of the year 2020 and how Michelin stars are distributed for restaurants that are closed for a year is not clear to us. Spreading negative news is not our aim. The world is gray enough right now. This is also not the right platform to become political, so we will be a little quieter - almost to the point of silence. But only almost because it will start again and we will be needed.
Until then we are here on the website - quietly - but always with news and on our youtube channel and the podcast.
Author: Stephan Busch, Academic Director at the State University for the Humanities Moscow RGGU, Faculty of Tourism & Hospitality and the Swiss International University earned his Master Certificate in Hospitality Management from Cornell University, USA. He has a diverse experience in launching operations, business development and service training- for hotel and cruise companies in Asia, Europe, Canada and Russia.