The language of hospitality in Corona times - a reason to start a career there!
The exchange between opponents and supporters of the Corona measures is getting worse and worse - especially on social media channels. Foul language is spreading faster than the virus. Whether you are for or against the measures introduced by governments is up to you to decide , but you should treat each other with respect and dignity.
The hospitality industry is particularly hard hit, but a good example of how one can treat each other with respect and express one's opinion sensibly but firmly without being offensive.
All criticism from restaurateurs has so far been well-founded but factual, even politely presented.
There were certainly exceptions, but very rarely. In the hotel business you definitely learn to defend your points politely, respectfully and tolerant and to maintain decency even in difficult situations. A reason to start a career here?
Where others are not too cheap to slide down to the lowest level of terms like “Nazi”, Covidiot ”,“ Extremists ” and worse - hoteliers and restaurateurs have shown that it is also possible to be decent.
To ban Merkel, Söder and other politicians from entering the “Ständige Vertretung Berlin” (restaurant) was explained with facts, good reasons and in a decent way. It is the good right of every restaurateur ton ban guest and the point was well made. And - just my personal opinion - should be supported by everyone in hospitality!
Unfortunately, we are living in an interesting time at the moment but, as the restaurateurs have shown, we should speak to each other respectfully. Unfortunately, it is a time in which people are discriminated against, other opinions are smashed, prejudiced is common. Some say that if we scream louder, act more brutally we would probably receive financial help faster. If we behaved like that, we would no longer be hospitality!
Thanks to all professionals in hospitality
Thanks to all the professionals in hospitality who, despite the dire circumstances, prove that you can express your opinion with decency and respect and style without being rude and offensive to others.
Author: Stephan Busch, Academic Director at the State University for the Humanities Moscow RGGU, Faculty of Tourism & Hospitality and the Swiss International University earned his Master Certificate in Hospitality Management from Cornell University, USA. He has a diverse experience in launching operations, business development and service training- for hotel and cruise companies in Asia, Europe, Canada and Russia.