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  • Writer's pictureStephan Busch

Something is in the Air - the service of many airlines is getting worse!

Updated: Jul 4, 2021

After Lufthansa had long been on the decline in terms of service, they have finally managed to distribute only one bottle of water on flights and sell the rest. All food is no longer produced by Lufthansa which might be even better.

The really cheap airlines now top it again by forcing the staff to sell more. This allows to annoy the guest even more.

"As the aviation portals" "and" aerotelegraph "report, the management accuses the employees in a letter of, among other things," inability and lack of self-motivation ".

The management announced that there will be investigations in the future if nothing is sold on a flight within 15 minutes. They also don't want to accept apologies. "I will not accept any justification like 'the passengers slept' or 'the passengers were not willing to buy' or 'the passengers had their own food'", "aerotelegraph" quotes from the letter. According to media reports, the head of the Lauda base in Vienna was the author of the letter. "

(SPON 7/1/2021)

If those aren't nice methods. Bad service combined with bad management and poor crew management.

"Scare the workers, remains the motto of the Ryanair group," said Daniel Liebhart, chairman of the union's aviation department. »The flight attendants out of sheer fear are now buying products from on-board sales with their low wages. Otherwise they are threatened to be kicked out of the company. “

(SPON 7/1/2021)

Perhaps an extreme example, but isn't everyone looking for staff at the moment? Perhaps a suggestion to treat staff in service companies in a more decent and respectful manner.

Author: Stephan Busch, for many years Academic Director at the State University for the Humanities Moscow RGGU, Faculty of Tourism & Hospitality and the Swiss International University earned his Master Certificate in Hospitality Management from Cornell University, USA. He has a diverse experience in launching operations, business development and service training- for hotel and cruise companies in Asia, Europe, Canada and Russia.,

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