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  • Writer's pictureStephan Busch

Hospitality staff is need! Not only in hospitality!

The news that 47% percent of hospitality workers do want to change jobs away from hospitality was not surprising. Most of them do not have a job to go back to anyway as too many businesses closed forever and in the month to come many will follow this path.

In the US restaurant workers refused to go back as unemployment benefits during Corona were higher than their wages. And that is not because the US unemployment benefits are so good. It’s because wages in hospitality are always disgustingly low.

In a skift article hospitality workers were recommended for all industries. Lets hope they find good jobs away from the industrialized hotel chains and unfair working conditions most restaurant, hotels and cruise ships offer. Here some reasons mentioned in the article that point out what benefits hospitality workers can bring to any industry:

Hospitalities Devasting loss of talent should be your gain.

(Skift 22.06.2020 by Colin Nagy.)

Great hoteliers are a different breed with skill sets that are hard to find in other industries. While hospitality has cut talent to the bone, other growing industries can benefit from a very unique suite of people skills, operational acumen, and soft diplomacy. They are worth consideration.

In my mind, the very nature of hospitality is a creative act, one that actually requires skillsets that are rare to find in other worlds or categories. Put simply, everyone working in the industry, and especially people working at the highest levels of luxury hospitality have things that other employees don’t have.

The message is simple: hire these people, as they will supercharge the most important, but often misunderstood element: the soft diplomacy that goes into incredible customer experiences. This creates tangible benefit to any business.

Great hoteliers have incredible, military like attention to detail. The best hospitality professionals know that they need to anticipate the needs of a client, both stated and unseen.

This requires a deep level of emotional intelligence, memory, and pattern recognition. If you think about another industry that requires a high level of touch with customers, say, private wealth management or sales to high net worth individuals, this skill set is invaluable.

There’s a true pride and quiet professionalism that comes from people working in hospitality. I’ve seen true, quiet professionalism and humble, elegant service. I’ve seen incredible mindsets, and unflappable people.

For the full article go to:


Author: Stephan Busch, Academic Director at the State University for the Humanities Moscow RGGU, Faculty of Tourism & Hospitality and the Swiss International University earned his Master Certificate in Hospitality Management from Cornell University, USA. He has a diverse experience in launching operations, business development and service training- for hotel and cruise companies in Asia, Europe, Canada and Russia.,

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