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  • Stephan Busch

First abandoned – now missing. Hospitality staff!

Now that finally opening in hospitality seems possible a lot of staff is missing. This should not surprise anyone as the staff must feel let down. Not by the companies and operators but thanks to measures introduced by politicians the hotel and catering industry are no longer reliable employers.

The best staff have found jobs elsewhere for which you can't blame them if you have to feed family, need to pay insurance and rent. Now that the hospitality industry may reopen it is not certain that they may also have to close again.

"In the midst of the crisis, retailers had targeted hospitality workers, citing secure jobs even in the pandemic. Particularly controversial was a promotional post from Lidl on social media with the slogan "Bar was yesterday".

25.05.2021 tagesschau axel John, SWR

Even the cruise industry, where market leaders such as Carnival Cruises have treated their staff badly, often keeping them unpaid on board does not help to build trust in the tourism industry as an employer of the future.

"Compared to the pre-crisis year 2019, the hospitality industry lost more than 325,000 employees in 2020, according to DEHOGA data. The number of employees had grown steadily in the decade before. "Before Corona, our industry was seen as resilient and a job engine. Hotels and restaurants were reliable employers. We are still in crisis management.

Many employees have been looking for jobs in other industries and are now missing."

25.05.2021 tagesschau axel John, SWR

The conditions were not good before but everyone who loved his profession in hospitality did not stop it from continuing.

"They rightly complain about the open-end work hour practice, which often involves unpaid overtime; often is not even compensated with leisure time. Untimely paid employees and withholding tips are no longer rare exceptions, black-employer sheep are no longer a marginal group." 11/13/2020

Now everyone will have to see this with different eyes because you can't rely on the fact that you can keep a job despite hard work and not particularly good conditions. Its uncertainty again!

"Many of the chefs and waiters employed before the crisis from countries with lower wages in domestic (Austria) tourism, who come from Hungary or Slovakia, for example, would probably no longer come. Domestic workers have migrated to trade and retail – and may be lost forever.

Of the 250,000 employees in the catering and hotel industry, an appreciable part may have left forever, says Nocker-Schwarzenbacher. In his estimation, ten to 15,000 workers could be missing."

The Standard Regina Bruckner April 12, 2021

As the opening hopefully goes slowly, one hopes that it will settle, it seems likely that the spiral of bad service is turning further down.

Author: Stephan Busch, Academic Director at the State University for the Humanities Moscow RGGU, Faculty of Tourism & Hospitality and the Swiss International University earned his Master Certificate in Hospitality Management from Cornell University, USA. He has a diverse experience in launching operations, business development and service training- for hotel and cruise companies in Asia, Europe, Canada and Russia.,

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