• Stephan Busch

New employee again?


Especially in hotel business we know how hard it is to get used to new employees all the time. How hard it is to be the new employee we also know!

Walking into a new business as the new employee – boss or just staff – the first question is often: What kind of Circus did I walk in this time? Are these Clowns the ones I share my life with from now on?

For the ones who made this experience the first time let me advise you to relax.

They are all a mixture of individuals – just as you are unique – and full of mistakes, short comings, gossip – but also - creativity, full of humour, talent, empathy and a heart – small or big – who cares.

In other words they are just like your guest. Take any employee and point out two things he does wrong and is not good at. You can – I can – everybody can. No art and not productive. Observe learn and take three month and take any employee and tell me three advantages he brings to the company, the team, the culture and the benefits for company and staff. You will be surprised to find of that you can! That’s not that easy but much more positive and beneficial.

Stupid and toxic is a must!

Never forget the “The Universal law of stupidity” from Carlo Chipola. Yes there will be the utterly stupid or the total toxic staff member. The stupid one you have to live with – might be even a nice person – the toxic one you have to convert or get rid off. But that’s another Universal law. The stupid and the toxic one will be always there. You can fir them but then the new one will be stupid or toxic or one of the old ones will mutate into a stupid or a toxic one. Better learn to deal with them.

Author: Stephan Busch, Academic Director at the State University for the Humanities Moscow RGGU, Faculty of Tourism & Hospitality earned his Master Certificate in Hospitality Management from Cornell University, USA. He has a diverse experience in launching operations, business development and service training- for hotel and cruise companies in Asia, Europe, Canada and Russia.www.itsjusthotelsservice.com, contact@itsjusthotelsservice.com

#HR #serviceemployee #hotelrestaurant #restaurant #guest

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© 2017 by Stephan Busch