hotels | itsjusthotelservice

Service - We forgot what it is! Some never knew it! Soon we will doubt that it ever existed!

Stephan Busch

Aug 9, 2019
3 min

Service - We forgot what it is! Some never knew it! Soon we will doubt that it ever existed!

originaly posted March 8, 2019 Good service will leave no bones behind Hotels and restaurants are happy when they find someone who get...

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DON’T SMILE ! It makes service easier for you.

Stephan Busch

Jul 26, 2019
2 min

DON’T SMILE ! It makes service easier for you.

One of the first things they bother you with in any customer service training is how important it is to smile. There are multiple reasons...

6 views0 comments

The five universal laws of human stupidity

Corinne Portill

Mar 10, 2019
4 min

The five universal laws of human stupidity

(update - original posted Nov. 2017) One of the wonderful benefits of working in hospitality is that we meet so many different people....

67 views0 comments

Hotels – lost in translation. Lets enjoy languages.

Stephan Busch

Feb 14, 2019
2 min

Hotels – lost in translation. Lets enjoy languages.

Everybody wants to be understood so multi lingual is a guest expectation when it comes to hotels. That requires sometimes translations...

27 views0 comments

Do not underestimate the real power of Micromanagement!
Servant Leadership is a fairy tale!

Stephan Busch

Sep 13, 2018
3 min

Do not underestimate the real power of Micromanagement! Servant Leadership is a fairy tale!

Servant Leadership is a well discussed topic you can read a lot about. In fact it is a wonderful way to successfully lead without...

23 views0 comments

GRATUITIES & TIPS - WHEN GREED PREVAILS !

Stephan Busch

May 24, 2018
5 min

GRATUITIES & TIPS - WHEN GREED PREVAILS !

Tips and the moment of truth How, how much and when to tip service staff is already sometimes difficult to figure out for the guests....

16 views0 comments

Stephan Busch

Feb 9, 2018
8 min

Entering a Hotel. The Might of Welcome

Entering the lobby of the Peninsula Hotel in Hong Kong I feel good, great and welcome. All at once it is elegance, history, life, full...

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Hotel & Restaurant Complaints are for the Boss only!

Stephan Busch

Feb 2, 2018
8 min

Hotel & Restaurant Complaints are for the Boss only!

Living with complaints Complaints, people shouting, screaming and threatening you are nothing anybody is looking forward to but we all...

17 views0 comments

Teamwork that fails is simply a management mistake

Stephan Busch

Jan 28, 2018
4 min

Teamwork that fails is simply a management mistake

Teamwork was the topic of an interesting article that claimed that studies showed that teamwork is very often not efficient and...

6 views0 comments

Stephan Busch

Jan 22, 2018
3 min

4 reasons why loyalty programs don’t click. Loyal guest today can be loyal to everybody – at the sa

Loyal Guest would be the back bone of every hotels financial success. Would be! Every Manager of a hotel and Corporate Manager is aware...

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The Toilet brush effect on Hotel Finances – will a shocking hotel story on TV change something?

Stephan Busch

Jan 4, 2018
5 min

The Toilet brush effect on Hotel Finances – will a shocking hotel story on TV change something?

Hotels, Restaurants are expensive to run. This secret fact is actually only known to the ones that run or own them. The enthusiastic ones...

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We Care! Do we?
How much energy it cost to reject business!

Stephan Busch

Dec 20, 2017
13 min

We Care! Do we? How much energy it cost to reject business!

Taking a reservation is the beginning of making profits in hospitality. A lot of money is invested in Sales, Marketing and PR but when it...

17 views0 comments

SOP’s Standard Operating Procedures -
Limiting the ability to provide excellent service in hospital

Stephan Busch

Dec 5, 2017
7 min

SOP’s Standard Operating Procedures - Limiting the ability to provide excellent service in hospital

“Standard operating procedures are most important for any aspect of hotel or restaurant operation.” This is a quote from a top manager...

56 views0 comments

ITS JUST HOTEL SERVICE
All about & around Service
Hotels, Restaurants,Catering,Cruiseships,Clubs

Made by Stephan Busch