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    Its just Hotel Service

    All about & around Service

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    Hotels, Restaurants,Catering,

    Cruiseships,Clubs

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                  Made by Stephan Busch

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    Disclaimer: The information provided by us on www.itsjusthotelsservice.com is for general informational purposes only and provides personal opinion. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site.

    Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the site or reliance on any information provided on the site . Your use of the site and your reliance on any information on the site is solely at your own risk.

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    Service - We forgot what it is! Some never knew it! Soon we will doubt that it ever existed!
    Stephan Busch
    • Aug 9, 2019
    • 3 min

    Service - We forgot what it is! Some never knew it! Soon we will doubt that it ever existed!

    originaly posted March 8, 2019 Good service will leave no bones behind Hotels and restaurants are happy when they find someone who get...
    2 views0 comments
    DON’T SMILE !   It makes service easier for you.
    Stephan Busch
    • Jul 26, 2019
    • 2 min

    DON’T SMILE ! It makes service easier for you.

    One of the first things they bother you with in any customer service training is how important it is to smile. There are multiple reasons...
    6 views0 comments
    The five universal laws of human stupidity
    Corinne Portill
    • Mar 10, 2019
    • 4 min

    The five universal laws of human stupidity

    (update - original posted Nov. 2017) One of the wonderful benefits of working in hospitality is that we meet so many different people....
    42 views0 comments
    Hotels – lost in translation. Lets enjoy languages.
    Stephan Busch
    • Feb 14, 2019
    • 2 min

    Hotels – lost in translation. Lets enjoy languages.

    Everybody wants to be understood so multi lingual is a guest expectation when it comes to hotels. That requires sometimes translations...
    19 views0 comments
    Do not underestimate the real power of Micromanagement!
Servant Leadership is a fairy tale!
    Stephan Busch
    • Sep 13, 2018
    • 3 min

    Do not underestimate the real power of Micromanagement! Servant Leadership is a fairy tale!

    Servant Leadership is a well discussed topic you can read a lot about. In fact it is a wonderful way to successfully lead without...
    21 views0 comments
    GRATUITIES & TIPS  - WHEN GREED PREVAILS !
    Stephan Busch
    • May 24, 2018
    • 5 min

    GRATUITIES & TIPS - WHEN GREED PREVAILS !

    Tips and the moment of truth How, how much and when to tip service staff is already sometimes difficult to figure out for the guests....
    15 views0 comments
    Entering a Hotel. The Might of Welcome
    Stephan Busch
    • Feb 9, 2018
    • 8 min

    Entering a Hotel. The Might of Welcome

    Entering the lobby of the Peninsula Hotel in Hong Kong I feel good, great and welcome. All at once it is elegance, history, life, full...
    11 views0 comments
    Hotel & Restaurant Complaints are for the Boss only!
    Stephan Busch
    • Feb 2, 2018
    • 8 min

    Hotel & Restaurant Complaints are for the Boss only!

    Living with complaints Complaints, people shouting, screaming and threatening you are nothing anybody is looking forward to but we all...
    17 views0 comments
    Teamwork that fails is simply a management mistake
    Stephan Busch
    • Jan 28, 2018
    • 4 min

    Teamwork that fails is simply a management mistake

    Teamwork was the topic of an interesting article that claimed that studies showed that teamwork is very often not efficient and...
    6 views0 comments
    4 reasons why loyalty programs don’t click. 
Loyal guest today can be loyal to everybody – at the sa
    Stephan Busch
    • Jan 22, 2018
    • 3 min

    4 reasons why loyalty programs don’t click. Loyal guest today can be loyal to everybody – at the sa

    Loyal Guest would be the back bone of every hotels financial success. Would be! Every Manager of a hotel and Corporate Manager is aware...
    16 views0 comments
    The Toilet brush effect on Hotel Finances – will a shocking hotel story on TV change something?
    Stephan Busch
    • Jan 4, 2018
    • 5 min

    The Toilet brush effect on Hotel Finances – will a shocking hotel story on TV change something?

    Hotels, Restaurants are expensive to run. This secret fact is actually only known to the ones that run or own them. The enthusiastic ones...
    11 views0 comments
    We Care! Do we?
How much energy it cost to reject business!
    Stephan Busch
    • Dec 20, 2017
    • 13 min

    We Care! Do we? How much energy it cost to reject business!

    Taking a reservation is the beginning of making profits in hospitality. A lot of money is invested in Sales, Marketing and PR but when it...
    17 views0 comments
    SOP’s Standard Operating Procedures - 
Limiting the ability to provide excellent service in hospital
    Stephan Busch
    • Dec 5, 2017
    • 7 min

    SOP’s Standard Operating Procedures - Limiting the ability to provide excellent service in hospital

    “Standard operating procedures are most important for any aspect of hotel or restaurant operation.” This is a quote from a top manager...
    56 views0 comments

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