hotel | itsjusthotelservice

Hospital & Hospitality staff! Merry Xmas and a Happy New Year

Stephan Busch

Dec 15, 2019
6 min

Hospital & Hospitality staff! Merry Xmas and a Happy New Year

Xmas and New Year is a time for relaxation, family time and of course big spending! For hospitals and hospitality it is also the time of...

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What we do in hospitality! Explained in a few pictures

Stephan Busch

Nov 22, 2019
1 min

What we do in hospitality! Explained in a few pictures

We create an illusion! But always a nice one. Nicer then reality. That’s why you should come to us! Its theatre where we play our role...

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The sad truth about Hotel & Restaurant Service today

Stephan Busch

Nov 22, 2019
2 min

The sad truth about Hotel & Restaurant Service today

No culture? Service is a matter of company culture and well treatment that starts with employees and gets delivered to the guest. If the...

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Do we really care? Rejecting reservations How hotels & restaurants loose money.

Stephan Busch

Apr 13, 2019
13 min

Do we really care? Rejecting reservations How hotels & restaurants loose money.

Update 2019 - Original article posted 2017 Getting a new client – getting a reservation is the aim, the final goal of all Sales Marketing...

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Hotels - it’s the small things that count most! The anti excellence disease has eaten itself up the

Stephan Busch

Mar 23, 2019
4 min

Hotels - it’s the small things that count most! The anti excellence disease has eaten itself up the

Palaces being build, gorgeous resorts are opened and millions are spend to build the extra “experience”. In a world of declining service...

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Hotel Bars – success and failure – from basement to rooftop bar- is there a recipe?

Stephan Busch

Mar 22, 2019
2 min

Hotel Bars – success and failure – from basement to rooftop bar- is there a recipe?

Baccard Bar NY From bottom to top Many classical hotel bars were located in the basement. Bars were underground business. Now we see...

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A 1000 year old retreat. SUZDAL –an impressive town to relax & enjoy near Moscow

Stephan Busch

Mar 22, 2019
2 min

A 1000 year old retreat. SUZDAL –an impressive town to relax & enjoy near Moscow

Positive town Getting out of Moscow as often as possible is urgently needed for people working there. But where to go? One great place is...

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The five universal laws of human stupidity

Corinne Portill

Mar 10, 2019
4 min

The five universal laws of human stupidity

(update - original posted Nov. 2017) One of the wonderful benefits of working in hospitality is that we meet so many different people....

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Limiting excellent service in hospitality - Standard Operating Procedures

Stephan Busch

Feb 21, 2019
7 min

Limiting excellent service in hospitality - Standard Operating Procedures

SOP's are needed Standard Operating Procedures are needed for safety, security, hygiene, and all technical aspects also in hotel...

63 views0 comments

You need Plan B because your heart was never in Plan A!

Stephan Busch

Feb 21, 2019
4 min

You need Plan B because your heart was never in Plan A!

Your Plan B is only a destructive illusion of safety and security! You gave up before you started A daring or ambitious Plan and personal...

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Robot hotel in Japan fires half of their robots. They were just not up for the job

Stephan Busch

Jan 17, 2019
1 min

Robot hotel in Japan fires half of their robots. They were just not up for the job

According to the Wallstreet Journal on Monday the Henn na hotel in Japan saw itself forced to fire a big part of their robotic workforce....

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The Chief Housekeeper is dead! Hotels & Housekeeping – How cheap will it get?

Stephan Busch

Jan 14, 2019
2 min

The Chief Housekeeper is dead! Hotels & Housekeeping – How cheap will it get?

How much did we fear the Chief Housekeeper – how much did we hate her when we were Apprentice in a five star hotel! She saw everything,...

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Artificial Intelligence in hospitality. More service or just profit? A blessing and a curse

Stephan Busch

Jan 11, 2019
4 min

Artificial Intelligence in hospitality. More service or just profit? A blessing and a curse

Artificial Intelligence is here Development in the hospitality industry over the last decades show that we should - as always - change...

17 views0 comments

Lets use plastic straws in restaurants and everywhere as long as they are produced! Postpone the Oce

Stephan Busch

Nov 16, 2018
5 min

Lets use plastic straws in restaurants and everywhere as long as they are produced! Postpone the Oce

Hotels and restaurants and fast food chains announce proudly that they will not use plastic straws anymore. Should that make us feel any...

15 views0 comments

The slow death of the traditional German “Gasthaus” - Pub

Stephan Busch

Mar 2, 2018
8 min

The slow death of the traditional German “Gasthaus” - Pub

The Traditional German Pub “Gasthaus” is dying. An institution in every town and village it serves as restaurant- pub and for family...

7 views0 comments

Should it scare us to cancel standard phrases?

Stephan Busch

Feb 16, 2018
4 min

Should it scare us to cancel standard phrases?

“In todays hotel and restaurant industry staff has to learn their script and use the standard phrases. The one who remembers the most...

2 views0 comments

The Toilet brush effect on Hotel Finances – will a shocking hotel story on TV change something?

Stephan Busch

Jan 4, 2018
5 min

The Toilet brush effect on Hotel Finances – will a shocking hotel story on TV change something?

Hotels, Restaurants are expensive to run. This secret fact is actually only known to the ones that run or own them. The enthusiastic ones...

11 views0 comments

Stephan Busch

Oct 2, 2017
7 min

ALL WAITERS ARE THIEVES !

ALL WAITERS ARE THIEVES ! “He is a waiter and she is also a thief”. Meant as funny I have heard this too often. Is that really how you...

42 views0 comments

Stephan Busch

Sep 9, 2017
2 min

Experience or service ?

Experience instead of service? Marketing & PR will try to camouflage with new, now frequently used words like “Experience”. The...

9 views0 comments

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