Xmas and New Year is a time for relaxation, family time and of course big spending! For hospitals and hospitality it is also the time of...

We create an illusion! But always a nice one. Nicer then reality. That’s why you should come to us! Its theatre where we play our role...

No culture? Service is a matter of company culture and well treatment that starts with employees and gets delivered to the guest. If the...

Update 2019 - Original article posted 2017 Getting a new client – getting a reservation is the aim, the final goal of all Sales Marketing...

Palaces being build, gorgeous resorts are opened and millions are spend to build the extra “experience”. In a world of declining service...

Baccard Bar NY From bottom to top Many classical hotel bars were located in the basement. Bars were underground business. Now we see...

Positive town Getting out of Moscow as often as possible is urgently needed for people working there. But where to go? One great place is...

(update - original posted Nov. 2017) One of the wonderful benefits of working in hospitality is that we meet so many different people....

SOP's are needed Standard Operating Procedures are needed for safety, security, hygiene, and all technical aspects also in hotel...

Your Plan B is only a destructive illusion of safety and security! You gave up before you started A daring or ambitious Plan and personal...

According to the Wallstreet Journal on Monday the Henn na hotel in Japan saw itself forced to fire a big part of their robotic workforce....

How much did we fear the Chief Housekeeper – how much did we hate her when we were Apprentice in a five star hotel! She saw everything,...

Artificial Intelligence is here Development in the hospitality industry over the last decades show that we should - as always - change...

Hotels and restaurants and fast food chains announce proudly that they will not use plastic straws anymore. Should that make us feel any...

The Traditional German Pub “Gasthaus” is dying. An institution in every town and village it serves as restaurant- pub and for family...

“In todays hotel and restaurant industry staff has to learn their script and use the standard phrases. The one who remembers the most...

Hotels, Restaurants are expensive to run. This secret fact is actually only known to the ones that run or own them. The enthusiastic ones...

ALL WAITERS ARE THIEVES ! “He is a waiter and she is also a thief”. Meant as funny I have heard this too often. Is that really how you...

Experience instead of service? Marketing & PR will try to camouflage with new, now frequently used words like “Experience”. The...