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April 6, 2020

Staff, crew and employees are in this crisis either protected by governments or their employer. In hospitality many fall between the caps and see nothing right now. Lets have a short look at the good companies and the ones that still have to proof how good they are.


April 2, 2020

Restaurants, kleine Hotels hatten es immer schwer zu überleben. Der Profit – wenn ueberhaupt  - ist sehr klein..

Die Steuern sind hoch. Personal schwer zu bezahlen und - daher schwer zu finden. Wie David Chang es kürzlich in einem Interview mit der New York Times a...

March 31, 2020

If the small businesses and hotels have expected help in the current situation, this hope has received a bad damper. Deichmann, H&M, Adidas and other companies now openly show what they think of responsibility towards the society from which they tremendously benefit. T...

March 31, 2020

Wenn die kleinen Betriebe und Hotels hilfe erwartet haben so hat diese Hoffnung einen argen Daempfer bekommen. Deichmann , H&M, Adidas und andere Firmen zeigen jetzt ganz offen was sie von Verantwortung gegenueber der Gesellschaft - von der sie unglaublich profitieren...

March 26, 2020

 all rights of this picture with 123 RF

I just read a positive note with thoughts regarding hospitality and the world after the Corona panic. I attach it at the bottom of this article. I hope it will come true. It would be perfect. But I also love fairy tales so don’t t...

March 25, 2020

I believe there will be a bright future for restaurants, bars clubs and hotels. Might sounds strange in times like this but we always emerged. How we will recover and who will vanish still has to be seen. China is opening up already, hotels are opening again and travel...

March 20, 2020

The last time I wrote an article about this topic I was told in some comments that the other side of the coin – the Cruise ship companies - should also be considered having a bad time and stocks are crashing. Here some news including both side of the coin.

Hard time for...

March 6, 2020

Housekeeping should be outsourced at no means because 

  • your manager and your company doesn’t have much of a clue about it – its outsourced for too long - so better hire someone who pretends to have a clue

  • everybody can do it. Dusting, vacuuming, cleaning a toil...

March 6, 2020

We heard a lot about the Diamond Princess - a Carnival ship– about the guest that got infected and some sadly died but little did we hear about the crew who had to work through all this mess – were forced to be exposed to the virus all the time – and had an additional...

March 5, 2020

To make your guest feel comfortable, having the experience you will need to master some basics of service that we seem to have forgotten about.

I just read an article where detailed service suggest to include

  • communicating well with guest

  • attention

  • not to l...

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published by Stephan Busch

printed and e book versions

available at amazon

River Cruising & the catastrophic Dam break that will change China and the world.

The philosophy and benefits of great service - lessons from forty years in hospitality

© 2017 by Stephan Busch