Almost no reports about thousands of crew under quarantine on the cruise ships effected doesn’t surprise us as the are well controlled by contracts and agents but how they are doing? 

Guests appear on all television station and report daily about their conditions. Held...

The move to raise the retirement age up is meet in France with fierce protest, in Germany as usual with mumbling obedience and in other countries with multiple reactions from resignation to loud screams.  

Politicians get these moves dictated by the industries that...

Strange enough there are a lot of qualified staff, department heads and managers looking for good positions in hotels, restaurant and cruise ships . 

On the other hands there are so many open positions that can not be filled and restaurants are either forced to switch t...

Xmas and New Year is a time for relaxation, family time and of course big spending! For hospitals and hospitality it is also the time of madness when the similarities between hospitals and hotels and restaurants are most obvious .

Already during the year we have...

Theft in hospitality is a sad reality. The waiter and the housekeeper get blamed first – and most of the time they didn’t do anything! They were just conveniently there – appeared weak enough to be blamed. I don’t suggest to keep your eyes closed for the black sheep’s...

As it really disappoints me to see the so many attempts of green washing I am happy that I can also find some good examples. 

I have witnessed for the first time a very good solution to eliminating plastic waste on a wine and food fare in Germany that impressed me. 

Key...

More Ritual then fight

Working in a restaurant we are all aware of the legendary fight between the White brigade – kitchen - and the Black brigade – service. It’s less a fight and more a stress relief ritual where everybody behind the scene can shout, scream and get rid...

We create an illusion! But always a nice one. Nicer then reality. That’s why you should come to us!

Its theatre where we play our role for you!

We like you even when your moody!

We even like the strange guy who always sits without ordering anything

Or our young guest who i...

No culture?

Service is a matter of company culture and well treatment that starts with employees and gets delivered to the guest. If the owner and manager is willing to provide the first service to the staff. But most of the time he opts for outsourcing and later on is...

Quality Service is the only way to provide the “Experience” and “Personalization” in hospitality 

Especially “Personalization” becomes a confusing topic when used by many Marketing managers but also CEO’s. Understanding them right I can only come to the conclusion that...