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February 11, 2020

Almost no reports about thousands of crew under quarantine on the cruise ships effected doesn’t surprise us as the are well controlled by contracts and agents but how they are doing? 

Guests appear on all television station and report daily about their conditions. Held...

January 23, 2020

The move to raise the retirement age up is meet in France with fierce protest, in Germany as usual with mumbling obedience and in other countries with multiple reactions from resignation to loud screams.  

Politicians get these moves dictated by the industries that...

December 19, 2019

Strange enough there are a lot of qualified staff, department heads and managers looking for good positions in hotels, restaurant and cruise ships . 

On the other hands there are so many open positions that can not be filled and restaurants are either forced to switch t...

December 15, 2019

Xmas and New Year is a time for relaxation, family time and of course big spending! For hospitals and hospitality it is also the time of madness when the similarities between hospitals and hotels and restaurants are most obvious .


Already during the year we have...

December 1, 2019

Theft in hospitality is a sad reality. The waiter and the housekeeper get blamed first – and most of the time they didn’t do anything! They were just conveniently there – appeared weak enough to be blamed. I don’t suggest to keep your eyes closed for the black sheep’s...

November 30, 2019

As it really disappoints me to see the so many attempts of green washing I am happy that I can also find some good examples. 

I have witnessed for the first time a very good solution to eliminating plastic waste on a wine and food fare in Germany that impressed me. 


November 23, 2019

More Ritual then fight

Working in a restaurant we are all aware of the legendary fight between the White brigade – kitchen - and the Black brigade – service. It’s less a fight and more a stress relief ritual where everybody behind the scene can shout, scream and get rid...

November 22, 2019

We create an illusion! But always a nice one. Nicer then reality. That’s why you should come to us!

Its theatre where we play our role for you!

We like you even when your moody!

We even like the strange guy who always sits without ordering anything

Or our young guest who i...

November 22, 2019

No culture?

Service is a matter of company culture and well treatment that starts with employees and gets delivered to the guest. If the owner and manager is willing to provide the first service to the staff. But most of the time he opts for outsourcing and later on is...

November 21, 2019

Quality Service is the only way to provide the “Experience” and “Personalization” in hospitality 

Especially “Personalization” becomes a confusing topic when used by many Marketing managers but also CEO’s. Understanding them right I can only come to the conclusion that...

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River Cruising & the catastrophic Dam break that will change China and the world.


published by Stephan Busch

printed and e book versions

available at amazon

The philosophy and benefits of great service - lessons from forty years in hospitality

Szenarium 3 

River cruising and the Three Gorges Dam.

The German version of the Yangtze Chronicles

© 2017 by Stephan Busch